Privacy policy.
Boca Grande Home Services respects your privacy and understands that inviting a company into your home requires trust. This Privacy Policy explains what information we collect through our website and through our work with you, why we collect it, how we keep it safe, and the choices you have. It applies to visitors of our website and to clients who use our home services in Boca Grande, Florida. By using this website or hiring us, you agree to the practices described here.
Information we collect
Most of the information we hold is information you give us directly. When you fill in our contact form, call us, or send an email, you may share your name, phone number, email address, property address, and details about the services you need. If you become a client, we also keep records that help us look after your home. These can include gate and alarm access instructions, entry codes or key details, preferred vendors, service schedules, invoices, and notes about the condition of the property. We keep reports and photographs from home watch visits and maintenance work so that you and we have an accurate record of what was found and what was done.
We also collect limited technical information automatically when you browse the site. Our website is hosted on Squarespace, which records standard data such as your internet protocol address, browser type, device type, the pages you view, and the date and time of your visit. This information is used to understand how the site performs and how visitors find us. We do not use it to identify you personally, and we do not sell it.
How we use your information
We use the information you give us to respond to enquiries, prepare quotes, schedule visits, complete the work you have asked for, invoice you, and keep in touch about your property. If you have asked us to arrange a repair, we may need to give a contractor your address, your preferred appointment window, and a description of the problem. If we notice something urgent at your home, we use your contact details to reach you as quickly as possible. We may also use your details to send occasional service updates, seasonal reminders, or notices about changes to our services. You can ask us to stop sending these at any time.
Sharing information with others
We do not sell, rent, or trade your personal information, and we do not share it for advertising purposes. We share it only where sharing is necessary to do the job. That includes licensed contractors and trades who carry out work at your property, cleaning and maintenance team members assigned to your home, and service providers who support our business, such as our website host, email provider, accounting software, and payment processor. Everyone who works with us is expected to treat your information as confidential and to use it only for the purpose it was given. We may also disclose information where the law requires it, where a court or public authority orders it, or where disclosure is needed to protect someone from harm or to protect our legal rights.
Access details and property security
Because we manage private residences, some of the information we hold is sensitive. Keys, alarm codes, gate codes, lock box combinations, and security company contacts are stored securely and shared only with the team members who need them to carry out your service. We do not post property addresses or client names on social media, and we do not publish photographs of a client home without written permission from the owner. If you end your service with us, you may ask us to return keys and delete stored access codes, and we will confirm in writing once that is done.
Cookies and website analytics
Our website uses cookies and similar technologies. Cookies are small files placed on your device that help the site work properly, remember your preferences, and measure how the site is used. Some cookies are strictly necessary, and others support analytics. You can control cookies through your browser settings and can block or delete them at any time. Blocking some cookies may affect how parts of the site function. If we ever add advertising or marketing tools that track visitors across other websites, this policy will be updated first.
How long we keep information
We keep client records for as long as you are a client and for a reasonable period afterwards so that we can answer questions about work already completed, meet tax and accounting duties, and defend or make legal claims if that ever becomes necessary. Enquiries that do not turn into work are kept for a shorter period. Access codes and key records are removed promptly once the working relationship ends or once you tell us they are no longer valid.
Security
We take reasonable steps to protect the information we hold. Digital records are kept in password protected accounts with access limited to staff who need them. Paper records, keys, and access devices are kept in a secure location. While no method of storage or transmission is completely secure, we work to reduce risk and to respond quickly if a problem arises. If a breach affects your personal information, we will notify you as required by law.
Your choices and rights
You may ask us what personal information we hold about you, ask us to correct anything that is wrong, or ask us to delete information we no longer need to keep. You may also ask us to stop sending service emails or marketing messages. To make any of these requests, contact us using the details below. We may need to confirm your identity before acting, and we will respond within a reasonable time. Some information must be kept where the law requires it, and we will tell you if that applies.
Children and third party links
Our services and website are directed at adults. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it. Our site may link to other websites, such as social media pages or vendor sites. We are not responsible for the privacy practices of those websites, and we encourage you to read their policies before sharing information with them.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or the law. The date at the top of the page shows when it was last revised. Continued use of the website or our services after an update means you accept the revised policy.
Contact us
If you have questions about this Privacy Policy or about how we handle your information, please contact Boca Grande Home Services in Boca Grande, Florida by email at info@bocagrandehomeservices.com or by phone at (941) 585-3983.